Customer Service Officer (Property)

. Ensure highest standard of service delivery to tenants/ customer/ visitors.

. Handle first level enquires, through incoming calls, email or walk in

. Understand tenants/ customers/ visitors need and provide quick, accurate and satisfactory answer to their queries and concerns.

. Gather tenants, customers feedback and sentiments and escalate to the relevant parties for further actions

. Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with tenants / customers

. Ensure smooth visitors registration.

. Assist and provides support for tenant events activities in the aspects of registration to ensure events organised by tenants within the building premises run smoothly.

. Manage car park application include promoting season parking

. Coordinating with relevant parties on tenant directory, digital panel, website and TV screen

. Maintains and improves service level quality by adhering to standards and guidelines.

. Attend to urgent cases referred by Building Manager.

Requirements:

. GEC O or N levels/ Diploma in any discipline

. 2 years of relevant experience in call centre, banking and front of house customer service roles

. Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer service

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [Confidential Information] (Whatsapp +65 9616 9135)

People Profilers Pte Ltd

• 20 Cecil Street, #08-09, Plus Building, Singapore 049705

• EA Licence Number: 02C4944

• EA Registration Number: R22109328

• EA Personnel: Franzizca Mah