Customer Service Officer - Part Time

About Us

AGrader Learning Centre is an established tuition and enrichment chain with 19 outlets islandwide. We are looking for a friendly and dependable individual who enjoys working with people and is ready to take ownership of the front-line experience at our centre.

What You Will Do

• Greet and assist students, parents, and visitors, and address enquiries on programmes, schedules, and fees accurately and professionally.

• Process new student registrations, complete paperwork, and collect fees.

• Manage incoming phone calls, emails, and app messages in a timely manner.

• Keep the centre front clean and organised, and assist with filing, data entry, and inventory tracking.

What You Will Gain

• Direct experience managing live customer interactions - from handling difficult conversations to resolving enquiries on the spot.

• Working knowledge of centre operations including registration workflows, fee processing, and administrative systems.

• Confidence in professional communication across in-person, phone, and written channels.

• A track record of part-time work in a structured, service-oriented environment.

Who We Are Looking For

We are looking for someone who is genuine, grounded, and good with people.

• Reliable and self-directed.

• Clear and calm when communicating with parents and students.

• Maintains the same standard of service whether it is a slow evening or a packed weekend.

• Approaches challenges with a solutions-first mindset.

What You Can Expect

• A close-knit, supportive team that works well together.

• A structured, air-conditioned workspace that is clean and comfortable.

• Consistent weekly shifts so you can plan your schedule with certainty.

• Competitive hourly pay - we do not underpay.

Working Hours

• Weekdays: 2.30 PM - 9.30 PM

• Weekends: 8:30 AM - 8:45 PM (Varies by outlet)

Commitment

• Minimum 1 year, any two days listed. Undergraduates are welcome to apply - shifts may be reviewed every 6 months to accommodate academic schedules.

Click Apply Now and attach your resume. Shortlisted candidates will be contacted within 5 working days.