DUTIES AND RESPONSIBILITIES:
- Manage overseas customer accounts to ensure timely and accurate order handling.
- Process customer orders, issue sales order forms, and input data accurately into the system.
- Raise purchase requisitions when necessary and ensure timely internal approvals.
- Liaise with Purchasing, Production, and Warehouse on stock availability and delivery planning.
- Communicate proactively with customers regarding delivery schedules, shipment status, and potential delays.
- Arrange and confirm transportation and forwarding bookings for all outgoing shipments.
- Verify and confirm flight or vessel schedules, ensuring customers are promptly informed.
- Coordinate with warehouse personnel to confirm that shipments are collected by the appointed forwarder.
- Monitor and follow up on outstanding and overdue accounts receivable, escalating when necessary.
- Report and follow up on short shipments, damages, or missing cargo for insurance claim processing.
- Maintain and update all shipping documents and tracking reports, providing shipment visibility and highlighting any risk of delay or stock shortage.
- Support monthly reporting, pricing, and shipment cost analysis.
- Review and improve SOPs to enhance operational efficiency and ensure alignment with affiliate and internal processes.
- Drive digital process improvements through workflow automation, Power BI dashboards, and data-driven reporting.
- Foster collaboration with affiliates and internal teams by streamlining communication and improving service performance.
- Continuously enhance customer relationships through proactive support and efficient service delivery.
- Perform other tasks as assigned by Management.
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORDformat to [Confidential Information] please click on Apply Now.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed tosafeguarding your personal data in accordance with the Personal Data ProtectionAct (PDPA). Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Zhang Nian Kathlynn
EA Personnel Reg No: R26160093
