Customer Service Officer (Live Chat/ WhatsApp) (12 Months Contract) #NKC

What You'll Do:

. Manage customer's enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction

. Simultaneously handle multiple chats

. Provide appropriate solutions and alternatives timely to meet the KPIs.

. Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)

. Payment arrangement (dunning block, instalment plan, payment deferment etc.)

. Other ad-hoc duties as assigned

Interested applicants may email resume to [Confidential Information]

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted