Customer Service Officer

Job Type: 1 year renewable contract (long term)

Customer Service Officer (Banking Sector)

Location: Jurong or Changi depending on preferred location and proximity from residence

Training: First 2 months of training will be conducted at Changi Location

Work Timings: Afternoon Shifts: 1pm to 10 pm/2 pm to 11 pm/3 pm to 12 pm ( 1 weekday off and 1 weekend off )

Job Requirement:

• 1 year of Customer service experience in Banking Sector or 5 years of Customer service experience in Non-Banking Sectors.
• Fresh Diploma or Bachelor Degree graduates are welcome to apply.
• Comfortable with using computer applications and tools.
• Background in customer-facing roles (front or backend) is preferred

Job Role and Responsibilities:

• Achieve set Customer Center targets (KPIs) while upholding service quality.
• Ensure accuracy and compliance for customer requests.
• Promote the Bank's products and services through cross-selling.
• Assist customers in transitioning to the Bank's digital platform based on their preferences.
• Uphold professional standards when interacting with customers
• Demonstrate flexibility in work deployment as needed.
• Assist Operations in managing customer requests and transactional follow-ups.
• On the job training will be provided.

Kindly revert with below details in addition to updated resume to [Confidential Information] or whatsapp: +65 9473 3867 for faster response.

Full Name as per the Passport or IC :

Current Salary

Exp Salary (in SGD)

Notice period (availability)

Residential Status in SG

Reason for Change

Thanks & Best Regards

Rekha N

Senior Consultant

Whatsapp : +65 9473 3867

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https://www.helius-tech.com/careers/

www.helius-tech.com

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