Customer Service Officer (Contact Centre)

Responsibilities

- Answer incoming calls and make outbound calls in a professional manner.

- Provide accurate information and escalate queries when necessary.

- Update customer information and maintain proper records.

- Support the team in meeting service and satisfaction goals.

- Assist with simple administrative tasks where required.

Requirements

- Good spoken English knowledge of additional languages is an advantage.

- Strong communication and listening skills.

- Patient, empathetic, and able to handle different types of callers.

- Basic computer literacy (MS Office, data entry).

- Positive attitude and willingness to learn on the job.