About the Role:
As a CBRE Customer Service Officer, you will provide information and resolve day-to-day issues in response to inquiries about products and services.
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
What You'll Do:
- Handle all service requests via hotline, emails, and other means handle complaints, feedback, incidents etc. relating to the services/operation.
- Handle notification of faults/breakdowns and complaints.
- Set up, manage, and use the call management system for caller identification, call tracking, voice recording, analysis and reporting.
- Respond to emergency calls, coordinate appropriate actions, and notify relevant parties.
- Manage all aspects of season parking and car park operations, including potential traffic/parking violation enforcement.
- Process bookings for meeting rooms, function halls, and parking (seasonal and visitor).
- Process security clearances, passes (e.g. Term Pass, Entry Pass), and providing escort for contractors and visitors.
- Record all service requests, complaints and feedback into the CMMS and SAP system.
What You'll Need:
- Diploma/Higher NITEC or its equivalent, with up to 2 years of job-related experience.
- Ability to follow basic work routines and standards in the application of work.
- Communication skills to exchange straightforward information.
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong organizational skills with an inquisitive mindset.
- Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
