Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services
Respond to customers queries and concerns to achieve first call resolutionsatisfactorily
Depending on the projects assigned, candidates may be required to perform cross-selling and upselling of products and services to existing customers and prospects
Requirements:
Able to communicate fluently in English and at least one other language to attend to non-English speaking customers
Prior experience in a call centre environment is preferred
Candidates with prior customer service experience in other businesses and operations may be considered as well
Possesses a customer service mindset and can empathise with customers and quickly grasp the issues they're facing
