Customer Service Officer

Job ID

267448

Posted

20-Mar-2026

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Singapore - Singapore

About The Role

As a CBRE Customer Service Officer, you will provide information and resolve day-to-day issues in response to inquiries about products and services.

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You'll Do

• Handle all service requests via hotline, emails, and other means; handle complaints, feedback, incidents etc. relating to the services/operation.
• Handle notification of faults/breakdowns and complaints.
• Set up, manage, and use the call management system for caller identification, call tracking, voice recording, analysis and reporting.
• Respond to emergency calls, coordinate appropriate actions, and notify relevant parties.
• Manage all aspects of season parking and car park operations, including potential traffic/parking violation enforcement.
• Process bookings for meeting rooms, function halls, and parking (seasonal and visitor).
• Process security clearances, passes (e.g. Term Pass, Entry Pass), and providing escort for contractors and visitors.
• Record all service requests, complaints and feedback into the CMMS and SAP system.
  
  
  

What You'll Need

• Diploma/Higher NITEC or its equivalent, with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
  
  
  

About CBRE Group, Inc. CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com .

Service line: None