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Customer Service Manager
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Customer Service Manager
sinoppel device pte. ltd.- Posted 18 minutes ago
- Be among the first 10 applicants
Job Description
Job scope
- Lead a team of customer service team
- Attend to customers enquiring about mobile issues
- Basic technical troubleshoot for the handphone and explain it to customers
- Oversee the operations of customer service center
- Involve in operations improvement initiatives
Requirements
- At least 5 years of experience in customer service, preferably from similar industry
- 5.5 days working including weekends and PH
- Able to converse in Mandarin to liaise with mandarin speaking counterparts
- Candidates who are able to start work within short notice will be an advantage
More Info
Key Skills
Support Marketing Team
Short Listing of Candidates
Customer Enquiry Handling
Customer Service Processes
About Company
Skills:
ERP NAV systems, Customer Service Management
Skills:
SAP, Microsoft Office
Skills:
Microsoft Office, Workshop Management, After-Sales Service Operations, Business Reporting Tools, Leadership, Analytical Skills, Customer Service, Continuous Improvement, Process Optimization, Stakeholder Management, Performance Management, Resource Planning
Skills:
customer service procedures, service standards, communication, Product Knowledge, Problem-solving
Skills:
Saas, Microsoft Office Suite