Customer Service Manager

Key Responsibilities:

. Manage daily Customer Service operations to ensure excellent customer experience and timely fulfilment of customer requirements.

. Develop and implement strategies to improve service quality, operational efficiency, and business growth.

. Lead, train, and mentor the Customer Service team to handle orders, enquiries, and customer issues effectively.

. Monitor team performance, drive improvements, and promote a positive team culture.

. Collaborate with Sales and internal departments on order fulfilment, stock availability, pricing, and customer solutions.

. Build strong relationships with customers and business partners.

. Prepare monthly department performance reports and improvement plans.

. Perform other duties as assigned by Management.

Job Requirements:

. Diploma or bachelor's degree in related field.

. Minimum 5 years of experience in Customer Service Management.

. Strong leadership, problem-solving, and decision-making skills.

. Excellent communication, interpersonal, and stakeholder management skills.

. Able to lead teams, prioritise tasks, and work effectively under pressure.

. Proactive, hands-on, and customer-focused mindset.

. Experience with ERP/NAV systems is an advantage.

Working Hours: 5.5 days (Alternate Saturday)

Monday to Friday: 7am to 4pm and Alternate Saturday 7am to 12pm

Work Location: 5 Jalan Tepong (Transport provided: Pick-up at Lakeside MRT)

Attractive Staff Benefits: Performance bonus, medical benefits, and staff purchase, etc