Customer Service Manager

Working hour: Monday-Friday 9 am to 6 pm and Saturday from 9 am to 1 pm

Salary: Open for negotiation (Basic + Incentive)

Job Responsibilities:

. Provide general customer support by managing customer service hotline

. Handling customer complaints.

. Answer customer questions.

. Documenting customer interactions.

. Escalate customer issues to Sales Account Manager (Post-Sales) if is existing customers.

. Receive customer service inquiries and direct to new sales opportunity to Sales Account Manager (Pre-Sales).

. Checking products or service availability.

. Keep and update records of customer interactions, process customer accounts and file documents and follow up to ensure all resolutions are completed.

. Ad-hoc tasks allocated by Director, Sales