Service Desk /Customer Service-IT
ONLY OPEN TO SINGAPOREANS!
Salary: Up to $3,000/month (commensurate with experience)
NEED TO WORK ROTATIONAL SHIFT
Responsibilities
- Provide first-call resolution to users contacting the hotline, advising on issues.
- Liaise with other support or product teams to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents.
- Perform outbound calls to users who request callbacks.
- Handle emails and chatbot responses as assigned.
- Maintain professionalism while handling inquiries from the public, including managing high-stress situations.
Requirements:
- Minimum educational qualification: O Level or equivalent.
- Ability to work in shifts, including weekends and public holidays.
- Strong communication skills and customer service orientation.
Work Details:
- Location: Suntec
- Working hours: 44 hours per week, 5.5 days.
- Rotational shifts: multiple timing options available.
- Public holiday allowance: $100 per scheduled PH worked.
How to Apply: Interested applicants, please click on the Apply Now to submit your updated resume.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Siti Zuriana Bee D/O Mohamed Yusoff
Team Lead IT & Digital
EA Personnel No: R23112335
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248
