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Job Description
About the role
Customer Service position on a 12 months contract basis, extendable subject to project requirement, with a shift. The role involves handling customer inquiries across phone, email, and chat channels for banking services, processing secure customer requests, and promoting banking products and digital self-service tools.
Key responsibilities
- Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards
- Process secure customer requests, fund transfers, and data updates accurately
- Promote banking products, digital self-service tools, and credit services
- Meet performance targets for call resolution, service quality, and adherence
Shift and Work Schedule
- PM Shifts: Typical blocks such as 1:00 PM to 10:00 PM, 2:00 PM to 11:00 PM or 3:00 PM to 12:00 AM (midnight).
- Rotation: Includes weekends and public holidays on a rotating pattern, typically with one weekday off and one weekend off.
- Compensation: Often includes monthly shift allowances.
About you
- Minimum GCE O-Levels or Diploma qualifications
- Experience Requirements:
- Banking Call Centre/Customer Service: Minimum 12 months of relevant experience.
- Non-Banking Call Centre/Customer Service: Minimum 24 months of relevant experience.
- Fresh Graduates (Diploma / Bachelor): Minimum 2 to 3 months of customer service experience required (internships, part-time, or entry-level customer-facing roles welcome).
- O/A Levels & ITE Candidates: Minimum > 5 years of relevant experience in customer service or contact center operations.
- Professional telephone etiquette and active listening capabilities
- Ability to work rotating or staggered shift patterns
- Experience in customer service, inbound/outbound calls, customer support, telesales, or contact centre operations
- Prior banking or call center experience is an advantage, though entry-level applicants are often welcomed
Important Note:
> Please share your resume in word format with [Confidential Information]
> Important Note: If this requirement is not a match for you please refer to your friends.
> Interested professionals can reach out to me for Confidential Discussion @ +65- 6950 5535.
More Info
About Company
Helius Technologies is a global consulting and IT services company headquartered in Singapore. Our focus is on delivering consulting and staffing solutions spanning augmentation to managed services.
Established in 2006, Helius has partnered and supported leading companies across diverse industries including Banking and Financial Services, Manufacturing, Logistics and Healthcare.
Our objective is to be a solutions partner for our customers by focusing on their needs, leveraging our strong resource team, being flexible in our approach, and using proven processes. Over the years we have established our clientele and a significant pool of resources and facilities. We continue to grow rapidly as a company with strong management, technical and financial resources and unwavering commitment to serve our clients.
About Recruiter
Richa