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CUSTOMER SERVICE EXECUTIVE
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CUSTOMER SERVICE EXECUTIVE
xpac technologies pte. ltd.Early Applicant
- Posted a day ago
- Be among the first 10 applicants
Job Description
1.
JOB DESCRIPTION
Job Title
Customer Service Executive
Occupation
Customer Service Executive
Job Description & Requirements
Position Summary
Handling of call-in enquiries
Coordination of order fulfillment
Support to all sales related matters.
Main Accountabilities
- Assist sales department in processing customer enquiries and meeting their needs.
- Manage all enquires, provide timely response and follow ups
- Build sustainable and lasting relationships with customers through tele-communication, social media or web based platform
- Provide accurate and valid information to customers.
- Conduct customer satisfaction survey at given timeline, keep records of customer interactions
- Create and update customer purchasing patterns
- Process and coordinate customer orders fulfilment
- Generate customer order related documents
- Take the extra mile to engage customers by up selling company products
Internal & External Working Relationships
Work with others in a friendly, cooperative manner, and inspire others to cooperate.
Establish a long term working relationship with customers.
More Info
Key Skills
Handle Customer Enquires
customers purchases
Informing Customers
Service follow-ups
About Company
Skills:
work order , Customer Service, Building Customer Relationships, Sales Reporting, new business quotations, Negotiate Service Agreements, Sales Order Management, performance enhancement, Pos, competitor comparisons, Business Administration, Quotations, Business Development, Marketing Support, Market Trend Analysis, Payment Processing
Skills:
Shipment Coordination, Freight Forwarding, Crm Systems, Customer Service, Logistics, FMS
Skills:
customer service, Erp System
Skills:
Sales, Packaging and labeling, Customer service
Skills:
Sales, Customer service