K
Customer Service Executive
K
Customer Service Executive
karva international pte. ltd.- Posted 47 minutes ago
- Be among the first 10 applicants
Job Description
Duties and Responsibilities includes:
- Able to commit on weekends and public holidays
- Maintain excellent guest services through standardized operations
- Support operations with staff movement - rostering, leave managment, etc
- Assist with schedule/reschedule of appointment for guests
- Managing guests expectations and attend to enquiries
- Promote & sell products and encourage pre-booking of future appointments
- Recommend various services to ease cross-service booking
- Confirm appointments daily to ensure services slots are filled
- Informing team members of daily schedules and/or any adjustments
- Resolving guests feedback and complaints
- Supporting Service staff when required
- Responsibility for accuracy in opening and closing of daily POS sales
- Support and manage Inventory and ensure processes (paperwork) is maintained
- Maintain complete tidiness and cleanliness of the salon
- Upkeep prime maintenance of hair equipment
- Assist with other duties within the Salon scope of work when required
More Info
Key Skills
paperwork duties
Resolve Guests Complaints
organising work schedules
Supporting Staff
About Company
Skills:
Container trucking, Organization, Customer service, Communication, Problem Solving
Skills:
Microsoft Office, Microsoft Excel, Customer Service, Adaptability, Skilled Communicator, Customer Satisfaction, Orders and Deliveries, Handle Customer Enquires, Customer Followup, Team Player, Able To Work Independently, Order Processing, Timely Delivery, Interpersonal Skills
Skills:
customer communication , updating customer records, Customer Service, Material Preparation, supplier liaison, Operational Requirements, Service Providers, appointment scheduling, administrative customer service organisation, Advanced Scheduling, Customer Enquiry Handling, keeping the store clean, phone etiquette, Ordering Supplies, On-site Coordination, logistical and administrative arrangements
Skills:
customer service, Contract Administration, billing documentation, Order Management, inventory stock takes, quotation management, fulfilment coordination
Skills:
basic accounting software, Microsoft Office Applications, customer messaging platforms