Job Description

Job Summary

We are seeking a responsible, organised, and service-oriented individual to support daily retail operations, customer service, appointment scheduling, traditional cultural activities, and general store maintenance.

Responsibilities

Respond promptly to customer enquiries via WhatsApp, phone calls, and walk-ins to provide accurate information and assistance
Arrange, confirm, and send reminders for customer appointments, ensuring accurate scheduling and timely follow-ups
Coordinate appointment details and schedules with consultants, external service providers, and customers to ensure smooth communication
Maintain accurate and up-to-date customer records and appointment schedules for efficient operations
Assist in planning and coordinating traditional cultural and religious activities, including ceremonial arrangements, by liaising with personnel and suppliers
Prepare materials, supplies, and documentation needed for activities to ensure readiness and smooth execution
Provide on-site coordination support during activities to manage logistics and resolve issues promptly
Maintain store cleanliness, tidiness, and presentation to create a welcoming environment for customers
Organise product displays and consultation areas to ensure neatness and proper arrangement
Monitor inventory levels, replenish supplies, and assist with stock organisation and basic inventory record-keeping
Report maintenance issues and coordinate repairs to maintain store functionality
Support daily store opening and closing procedures to ensure operational readiness
Maintain appointment records, customer information, and operational documents accurately for administrative efficiency
Assist with general administrative duties and coordinate with internal team members to support smooth daily operations
Perform other reasonable duties related to store operations as assigned

Preferred competencies and qualifications