Responsibilities:
- Respond promptly and professionally to customer inquiries, service requests, and complaints.
- Handle customer feedback or complaints and follow up to ensure resolution.
- Serve as the first point of contact for customers via phone, email, and in-person interactions.
- To receive all enquiries, take note of the caller's particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.
- Monitor and manage collection schedules and purchase order.
- Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
- To maintain and upkeep the filling system and NAV software on all aspects of waste information.
- Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
- To update customer database in respect of customers and potential customers.
- Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.
- To undertake any other duties that may be assigned by the Management, from time to time.
Requirements:
- Diploma holder and above
- At least 2 years of relevant experience preferred.
- Adaptability, problem-solving, and analytical skills.
- Good communication skills and pleasant personality
HOW TO APPLY:
Interested applicants, please click on Apply Now. We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Gao YueWen
EA Personnel Reg No: R23118964
