Customer Service Executive

Key Responsibilities

. Prepare sales orders, delivery orders, invoices, and other relevant documentation accurately and efficiently.

. Generate sales quotations as assigned by the salesperson.

. Provide prompt, professional customer service and respond to inquiries across various communication channels (e.g., phone, email, messaging platforms).

. Ensure timely and accurate execution of customer orders, coordinating closely with relevant departments.

. Liaise with internal teams such as logistics, warehouse, and finance to fulfil order requests and resolve any operational issues.

. Build and maintain strong relationships with customers by offering reliable sales support and accurate product information.

. Handle and resolve customer feedback and complaints effectively, ensuring customer satisfaction and service recovery.

. Generate monthly customer statements and monitor payment status, following up as necessary.

. Perform other ad-hoc tasks and duties as assigned by the department head or management.

Interpersonal and Soft skills

. Problem-Solving Skills

. Communication Skills

. Time Management

. Attention to Detail

. Teamwork and Collaboration

. Emotional Intelligence

. Positive Attitude

. Able to multitask and work under pressure in a fast-paced environment.

. Willingness to work extended hours

Qualifications

. Minimum O-Level or equivalent diploma preferred

. Higher qualifications (e.g., Degree) are a plus

. 2+ years of customer service experience in food, retail, or wholesale trade

. Proficient in MS Office experience with ERP systems like Microsoft Dynamics (Navision) is a plus

. Must be proficient in Mandarin (spoken and written) to communicate with Mandarin-speaking customers

The company will relocate to Loyang at the end of this year