. Handle customer enquiries and prepare quotations based on customer requirements.

. Process sales orders, purchase requisitions, invoices, and delivery arrangements accurately using the ERP system.

. Monitor order status and coordinate with customers, suppliers, logistics, and internal departments to ensure timely delivery.

. Build and maintain strong customer relationships through responsive and professional service.

. Resolve customer enquiries and complaints, ensuring issues are addressed promptly and effectively.

. Source products, obtain supplier quotations, and support procurement activities to meet customer and project requirements.

. Maintain accurate sales and order documentation, ensuring compliance with company procedures.

. Be willing to adopt and leverage AI tools and digital technologies to improve work efficiency, productivity, and customer service processes.

. Demonstrate a continuous learning mindset by keeping up to date with new technologies, including AI applications relevant to the role.

. Support continuous process improvements and perform other duties as assigned by Management.

Highlights and Benefits

. Generous compensation package to include performance bonus twice ayear, quarterly incentive schemes and annual profit sharing

. Medical benefits include clinical, specialist, TCM and dental.

. Relevant training and invaluable experience. This is a unique opportunity to expand your career and enhance your resume. Paid relevant training is provided to employees to ensure full success.

. Free parking

. Work for a company that cares about you. We would not be successful without our valued employees which is why we invest in our employees personal well-being and professional growth.

Required Skills & Experiences

. Diploma or Bachelor's Degree in any discipline. Candidates with qualifications in Electrical Engineering, Electronic Engineering, Mechatronics Engineering, or other related engineering fields will have an added advantage.

. Proficient in Microsoft Office applications, particularly Microsoft Excel (including VLOOKUP, PivotTables, and formulas).

. Experience with ERP systems is preferred. Familiarity with digital platforms such as HubSpot, Salesforce, online chat systems, or e-commerce platforms will be an advantage.

. Strong negotiation and coordination skills.

. Excellent communication and interpersonal skills.

. Good analytical, problem-solving, and decision-making abilities.

. Willing to learn and adopt AI tools and digital technologies to improve work efficiency and customer service processes.

. Positive attitude, proactive, customer-oriented, and able to work independently as well as in a team.

. Ability to work and thrive under pressure in fast-paced environment while being able to multi-task

Customer Service Executive (Indoor Sales)