Customer Service Executive

Brief Summary

Join a dynamic team dedicated to delivering exceptional customer service by effectively managing inquiries and ensuring customer satisfaction. This role offers opportunities for continuous improvement and collaboration.

Responsibilities

1. Promptly and effectively address all customer inquiries via phone, email, social media platforms, and live chats.
2. Log all customer service requests and follow-up interactions accurately in the CRM system.
3. Follow up closely with internal teams to ensure timely resolutions.
4. Generate and prepare weekly and monthly customer service reports for management review.
5. Proactively identify and escalate query trends, potential issues, and recurring service failures to team leadership, ensuring appropriate corrective actions are taken.
6. Manage spare parts inventory and assist with processing and invoicing of local and export spare parts orders.
7. Undertake additional duties and project work as assigned.

Requirements

1. Relevant experience in a call centre, banking, or customer service environment is preferred.
2. Positive mindset with a proactive CAN-DO attitude and a passion for delivering quality customer service.
3. Strong phone etiquette, comprehension, communication, and interpersonal skills.
4. Proficiency in Microsoft Office applications is required.
5. Experience with SAP systems is a plus.