O
Customer Service Executive
Search Jobs
Search by job, company or skills
Search by job, company or skills
Position Summary
The Customer Service Executive is responsible for processing customer orders, handling inquiries and ensuring timely and accurate service delivery while maintaining a positive customer experience.
Key Responsibilities
. Enter and process customer orders accurately.
. Confirm orders with customers and provide delivery timelines.
. Track orders and ensure timely fulfillment.
. Provide updates on order status, delivery schedules, and issues.
. Resolve routine customer issues and escalate when necessary.
. Fulfill individual and contribute to team KPIs (OTIF, order accuracy, response time).
. Liaise with logistics, warehouse, and planning teams to support order fulfillment.
. Follow up on delivery and documentation requirements.
. Other adhoc tasks where necessary.
Experience
Working Hours/ Location
Job ID: 152245513
Skills:
SAP, Microsoft Office, Google workspace, Customer Service, POS system
Skills:
Video Conferencing, Lease tenancy administration, AXS machine, e-Kiosk, Mortgage, Car park matters, Queue Management, Customer service, Housing maintenance, Self-help machines, Cash Payment Kiosk
Skills:
Time Management, retail jewellery, Helping Customers, Customer Service Delivery, Jewelry, Multilingual, competency management, Client Service Oriented, display marketing, Target Driven, Energetic, Retail Management, Inventory Counting, Teamwork, Communication, Interpersonal Skills
Skills:
customer service, Contract Administration, billing documentation, Order Management, inventory stock takes, quotation management, fulfilment coordination
Skills:
customer service software and tools, Email Support
