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Customer Service Executive
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RESPONSIBILITIES
. Prospect and promote products (Jewellery, Luxury Watches etc.) and our services to walk-in customers
. Attend to customers and ensure service delivery standards are met in achieving total customer satisfaction
. Ensure merchandise and displays are consistently well presented
. Perform daily inventory counts
. Contribute to team effort by accomplishing related result as needed
. Responsible for accurately assessing and valuing pawned jewellery items
REQUIREMENTS
. Service-oriented with strong interpersonal skills
. Good spoken English and another language to speak to clients from multilingual environment
. Dynamic, energetic, positive and driven to exceed targets
. Preferably with sales or customer service experience from retail industry
. Able to start work within short notice will be an advantage
COMPETENCIES:
. Strong interpersonal skill
. Strong communication skill
. Strong organisational skill
. Teamwork
. Reliability
. Integrity
. Action/result orientated
Job ID: 152322875
Skills:
Sample Logistics Coordination, Operational Reporting, Communication, Post-Sales Account Support, Order Sales Fulfillment Process
Skills:
mandarin chinese , shrinkage , order tracking , team involvement , Supervisory Skills, Customer Service, Analytical and Problem-Solving Skills, Cost Management, Response Rate, sending order confirmations to customers, Upselling, Customer Escalation Management, Liaising with logistics departments, Microsoft Powerpoint, Order Status, Delivery of Requirements
Skills:
Microsoft Excel, Email, Customer Service, Cashiering, software enquiries, Microsoft Word, Professional Experience, Customer Support, Sales Support, administrative customer service organisation, Team Player, Microsoft Powerpoint, Customer Billing, Interpersonal Skills, responding to customer inquiries
Skills:
Microsoft Office, Microsoft Excel, Developing Relationships With Customers, Problem Solving, Customer-focused Service, Customer Service, Customer Satisfaction, Team Player, Able To Work Independently, Interpersonal Skills
Skills:
shrinkage , Dashboards, Microsoft Office, Supervisory Skills, Customer Service, Cost Management, Customer Satisfaction, Administrative Work, Upselling, Customer Support, Microsoft Powerpoint, Interpersonal Skills
