Customer Service Executive

Job Description:

• Manage telephone enquiries professionally and reply all enquiries on timely basis.
• Provide accurate information about products, services, and company policies.
• Handle all after-sales enquiries including bookings on WhatsApp via CRM system.
• Liaise with relevant departments and customers to ensure the post sales coating are scheduled, coordinated and followed up accordingly.
• Create and update customers data and information via CRM.
• Familiarize with CRM system and utilize effectively to engage customers.
• Any other duties assigned by the management.

Job Requirement:

• Higher Nitec & Above.
• 2 years or more experience in Customer service related positions.
• Proficient in spoken and written English Service-oriented
• Proficient in Ms Office and expected to attain proficiency in CRM system.