Customer Service Executive

Details of Employment for Customer Service Officer

Company: The Ballet Academy

Position: Customer Service Officer

Salary: Basic $1800 to $2800 (depending on experience)

Location: Toa Payoh / Thomson

Working days: 5.5 days work week (including weekends)

Working hours: Depending on schedule. Max of 44 hours per week (according to MOM guidelines). Off days will be on weekdays.

OT: OT generally not required

Annual Leave & Medical Leave: According to MOM guidelines.

Job Requirement

- Preferably with some customer service/administrative experience

- Customer-centric and possesses good work ethics, positive attitude, and a growth mindset

- Demonstrates a high sense of responsibility and professionalism

- Able to communicate effectively with others

- Able to establish good rapport and work well with students, parents, and colleagues

- Comfortable with the use of IT to support business processes:

. Use of word processing, spreadsheets and powerpoint

. Use of online management system to manage business processes

. Use of photography and social media (e.g. Instagram, facebook, TIktok, telegram etc.) to curate simple messages

Job Description and Scope

- To provide high quality front of house services, a welcoming and friendly reception and respond to queries with a good understanding of school programmes and activities across centres, attending to customers and addressing enquiries via face to face, phone calls and messaging

- To provide good administrative support (e.g. invoicing and payment, drafting letters, contacting parents, managing student arrival/dismissal/attendance, general housekeeping, opening/closing of studio etc.) to staff, students, parents and stakeholders

- To assist in social media marketing content

- To assist with the organising of company-related activities and events

- Any other responsibilities and duties assigned