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Customer Service Executive
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Customer Service Executive
linehaul express singapore pte. ltd.Early Applicant
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
- Responsible for assigned inbound shipments in Singapore.
- Manage & update all import discrepancies.
- Promptly handle customer inquiries, complaints, and feedback.
- Coordinate with the origin country in case of any discrepancy...
- All emails are to be replied to in a timely manner, but not later than the end of the business day.
- Resolves product or service problems by clarifying the customer's complaint, determining the root cause of the problem, and selecting and explaining the best solution to solve the problem.
- Ensure all import shipments are handed over to a third party for SG delivery as per the required service.
- Identify the service codes (ADC and eADC) for correct billing.
- Coordinate with Ops to print labels for Ninja van & TCK couriers.
- Responsible for any return shipment or export to LHR, HKG, or TPE
- Manage & handle all undelivered shipments.
- Ensure the weekly KPI for POD closure is maintained at 98% completion by running a daily report and liaising with delivery vendors.
- Ensure all local and international pickups are arranged under Ad-hoc
Good Comand over English / Chinese Language
More Info
Key Skills
return shipments
Resolve Complaints
Prepare Shipments
Email Communications
About Company
Customer Service Executive (General Insurance, Policy Servicing, Claims Support) HDC1recruit express pte ltd
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Skills:
Microsoft Office, Policy Servicing, Customer service, Claims support, General Insurance, Motor Insurance
Skills:
Microsoft Office, Microsoft Excel, Import, Liaising With Warehouse, Customer Service, Import Management, Team Player, Export Management, Microsoft Powerpoint, Inventory Management, Approachable, Wms, Billing Procedure
Skills:
work order , Customer Service, Building Customer Relationships, Sales Reporting, new business quotations, Negotiate Service Agreements, Sales Order Management, performance enhancement, Pos, competitor comparisons, Business Administration, Quotations, Business Development, Marketing Support, Market Trend Analysis, Payment Processing
Skills:
customer service, Erp System
Skills:
Basic computer literacy, Customer service, Administrative Tasks