Customer Service Executive

Processing of sales orders

Provide pricing and delivery information

Handle customer incoming and outgoing orders, inventory and shipment

Handle customer inquiries

Liaise with customers and provide after-sales services

Organize workflow to meet customer time-frames

Communicate and coordinate with internal departments

Keep records of customer interactions and transactions

Maintain customer databases

Attention to detail and accuracy

Customer service orientation

Attracts potential customers by answering product and service questions suggesting information about other products and services.

Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.

Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.