Customer Service Executive Contact Centre

Customer Service Executive - Contact Centre

Location: Singapore
Employment: Permanent
Working Hours: 5 days per week, including weekends
Shift: 10:00 AM - 7:00 PM / 11:00 AM - 8:00 PM (flexi)
Salary: Basic $3,000 - $3,200 + commission (gross up to $4,000+)

Job Responsibilities

• Manage incoming calls and enquiries for 9 outlets.
• Provide information on services, appointments and outlet operations.
• Schedule, reschedule and coordinate customer appointments.
• Handle customer feedback and complaints professionally.
• Follow up on enquiries and outstanding customer matters.
• Liaise with outlet teams to coordinate appointments and resolve issues.
• Maintain accurate customer and appointment records.
• Monitor and manage daily call and enquiry flow independently.
• Support other customer service and administrative duties as required.

Requirements

• Experience in call centre, customer service, appointment booking or a similar role.
• Good communication and telephone etiquette.
• Comfortable handling customer complaints and difficult situations.
• Well-organised and able to manage multiple outlets independently.
• Able to work independently with minimal supervision.
• Customer-focused, patient and service-oriented.
• Good computer and administrative skills.
• Willing to work weekends.

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EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889