Working Hours:
Monday to Wednesday 9am to 6pm
Thursday & Friday 9am to 5pm
Saturday 8am to 3pm
Working Location: Somerset
Client Experience & Sales Executive (Healthcare | Front Desk | Call & WhatsApp Management)
Heartland Rehab is a growing group of physiotherapy and allied-health clinics across Singapore. We're looking for a calm, confident, and people-oriented individual to manage all incoming enquiries and leads across our platforms. If you enjoy speaking with people, helping them take the next step, and working in a structured environment - this role is for you.
Responsibilities
- Respond promptly and professionally as the first point of contact for patients and enquiries across phone calls, WhatsApp, website enquiries, online promotions, and referrals
- Guide clients by explaining available services clearly and assist them in booking appointments accurately
- Follow up with clients on enquiries and self-booking links to ensure engagement and appointment confirmation
- Coordinate with therapists and internal teams to schedule appointments and resolve client needs efficiently
- Maintain detailed records of client interactions and lead management activities following established processes and SOPs
- Manage multiple enquiries simultaneously while maintaining a calm and professional demeanor
- Deliver a smooth, professional client experience from initial contact through appointment booking and follow-up
Preferred competencies and qualifications
- Experience in healthcare or call-centre environments (training will be provided)
- Strong communication skills for phone and WhatsApp interactions
- Detail-oriented and organized approach to managing enquiries and client information
- Customer-focused mindset with a natural service orientation
- Able to work in a fast paced environment
Why Join Heartland Rehab
- Meaningful work in healthcare
- Clear systems and support
- Training provided
- Exposure to a growing multi-clinic organisation
- Stable role with growth opportunities
To apply, please send your application to [Confidential Information]
