Customer Service Executive

About the role

This role is responsible for ensuring the accurate and efficient receipt, storage, maintenance and security of all goods and equipment within the warehouse operation. The contract logistics department handles designing supply chains solutions, warehouse management, transportation and distribution of goods and inventory management by working closely with customers to meet their specific needs.

Key responsibilities

• Coordinate with customers and concerned parties for logistics arrangements (order processing, instruction, Standard Operating Procedures, logistics operations including WMS, billing, claims, etc)

• Monitor and ensure effective communication and work relation with customers

• Assist the team to ensure and enhance customer satisfaction

• Proactively participate in Business Excellence Program of the company

• Manage logistical activities at national scope

About you

• Diploma and above qualification in logistics or related equivalent qualification

• 2 years of working experience or more in logistics industry required, preferably in warehouse operations

• General knowledge on logistics and freight forwarding businesses

• Customer service skills

• Effective communication

• Proficient in computer skills and applications including emails, data entry and Microsoft office

• Ability to build positive and supportive work relationships with internal and external customers

• Ability to work under change, open minded, and incorporates new skills and ideas

• Take responsibility of own works, anticipating problems and taking affirmative steps to deal with them positively and efficiently