Customer Service Executive (Car Rental Operations) | 5.5 days

We are seeking a Customer Service Executive to support our car rental operations. The successful candidate will be responsible for coordinating vehicle rentals, assisting customers throughout the rental journey, and ensuring smooth day-to-day operations.

Key Responsibilities

• Manage retail and corporate vehicle rental bookings and reservations.
• Coordinate vehicle collection, handover, activation, and return processes.
• Serve as the main point of contact for customer enquiries and service requests.
• Handle rental documentation and maintain accurate customer records.
• Coordinate replacement vehicles for customers involved in breakdowns or accident-related cases.
• Monitor vehicle availability and support fleet utilization planning.
• Liaise with internal departments, workshops, insurers, and external partners to ensure timely resolution of operational issues.
• Follow up on customer feedback and provide prompt solutions to service-related matters.
• Prepare administrative reports and maintain operational documentation.
• Support day-to-day operations and perform other duties as assigned.

Requirements

• Minimum 1 year of experience in customer service, customer support, car rental, logistics, transportation, or related industries.
• Possess a valid Class 3 or 3A Driving License.
• Good communication and interpersonal skills.
• Customer-focused with a professional and positive attitude.
• Proficient in Microsoft Office applications.
• Strong organizational skills with attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Able to work both independently and as part of a team.

Only shortlisted applicants will be notified.

All applications will be handled with strict confidentiality.

Your Safety and Data Security Matter to Us

ManpowerGroup is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact [Confidential Information].

Please note that your response to this advertisement and subsequent communications with us will constitute informed consent to the collection, use, and disclosure of personal data by Manpower Singapore for recruitment and employment-related purposes, in compliance with the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit: https://www.manpower.com.sg/privacy-policy.

Sangita Balakrishnan (Sha)

Personnel Reg No.: R26163848

Manpower Staffing Services (S) Pte Ltd / EA License No: 02C3423