Customer Service Executive

.Deliver exceptional customer service to walk-in and call-in customers to enhance satisfaction and retention.
.Build and maintain strong rapport with customers to foster brand loyalty and repeat engagement.
.Assess customer needs and recommend appropriate music courses to support student learning goals.
.Handling new student enrollments and fee collection.
.Responsible for the daily operations of the school, including general administrative duties.
.Sales of books/music instruments and inventory management.
.Statistical compilations - payment backlog, sales and fees revenue, student intake, and drop out rate, etc

Job Requirements

. Possess at least a Diploma or Bachelor Degree
. Proficiency in MS Office including MS Excel
. Self-driven and resourceful approach to problem-solving and task management
. Customer-oriented with good interpersonal and communication skills
. Able to work at retail hours including both weekends