CUSTOMER SERVICE EXECUTIVE

Reporting to: Customer Service Manager

Geographical scope: Singapore

MAIN MISSIONS

As Customer Service Executive you will be responsible to:

. Support sales department.

. Support customer service requirements in terms of operations, sales and solutions.

. Ensure customer satisfaction and retention.

. Optimize the delivery of solutions to clients.

RESPONSIBILITIES

. Act as first contact point for customer service.

. Ensure all enquiries or other communications are actioned promptly and efficiently.

. Drive customer engagement, satisfaction and retention.

. Working on an open, interactive relation with customer by phone and email.

. Respond to customers requests in a timely manner, identifying + solving issues, complaints or disputes in a professional manner.

. Qualify customer inquiries, provide quotations, and follow up to ensure quotations are accepted + closed.

. Planning and arrangement of international consignments.

. Prepare shipping documentation.

. Establish and strengthen operational service quality and customer relation daily interactions, regular visits and by pro-actively advising and consulting to ensure customer satisfaction.

. Support customer onboarding in line with working instructions and/or SOP, ensuring inclusion + transfer of customer requirements into Clasquin's systems alongside the (initial) customer order.

. Create, review + refine customer reports.

. SOP Management & Monitoring compliance at country/branch level.

. Maintain a good relationship with vendors, suppliers and service providers to secure space and cost competitiveness.

SKILLS AND EXPERIENCE

. Diploma or above in any disciplines.

. Minimum 3+ years relevant experience in sales & operational roles the Freight Forwarding industry.

. Demonstrate flexibility and team skills.

. Sound understanding and knowledge of Freight Forwarding industry.

. Demonstrated ability to synthesize customer requirements to develop innovative solutions.

. Excellent communication and interpersonal skills.

. Good command of written and spoken English.

. Pleasant personality, customer-oriented and able to work under pressure.