Customer Service Executive

Key Responsibilities

• Handle customer enquiries and provide sales support, including order status, delivery schedules, product issues, and complaint resolution.
• Process customer Purchase Orders (POs), verify order details, and create Sales Orders in the ERP system (Dynamics 365 Business Central).
• Coordinate with Planning, Warehouse, and logistics providers to ensure timely order fulfilment, shipment, and delivery.
• Prepare and maintain sales and shipping documents, including Delivery Orders (DOs), Sales Invoices, Debit Notes, Credit Notes, and export documentation.
• Monitor sales backlog, outstanding orders, customer payments, and shipment progress to ensure smooth order execution.
• Coordinate freight arrangements, duty & tax payment requests, and Return Material Authorization (RMA) activities.
• Maintain accurate sales records, reports, customer data, and document filing.
• Perform data entry and other duties or projects as assigned.

Requirements

• Diploma, Higher NITEC, or equivalent qualification in Business Administration, Sales, or a related discipline.
• Minimum 1-2 years of experience in sales coordination, customer service, or sales administration.
• Experience using an ERP system is an advantage.
• Able to communicate effectively in both English and Mandarin to liaise with Chinese-speaking internal and external stakeholders.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Strong communication and interpersonal skills.
• Good organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Meticulous, responsible, and able to work independently as well as in a team.
• Positive attitude with strong problem-solving and customer service skills.