Customer Service Executive (Air Freight)

Responsibilities

• Engaging with clients regularly to foster and maintain strong customer relationships.
• Preparing quotations and proposals
• Managing daily customer enquiries, order takings and data entry into in-house system
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Performing other tasks related to shipments co-ordination and ad-hoc duties as assigned by the superior

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Knowledge in CCN/ Customs Regulations.
• Knowledge in Valuable Cargo
• Experience in international cargo movement, freight forwarding, or logistics industry
• Proficient in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Excellent time management and organizational skills in a fast-paced setting
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Able to travel overseas
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)