- Manage walk-in policyholders and Financial Representatives queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time
- Ensure unresolved issues over the counter are promptly followed up within stipulated time
- Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners
- Provide excellent customer service experience
- Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
- Other incidental ad hoc duties to ensure smooth functioning of various touch points such as assisting Digital Comms and Call Centre
- May be rotated amongst the different Service Centres
- Undertake projects or other responsibilities as assigned
What we are looking for
- Minimum GCE A Levels/ Diploma/ Degree holder from recognized institution
- Preferably with 2 to 3 years of customer service experience
Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: [Confidential Information]
EA License No: 99C4599
