Customer Service Executive

Position: Customer Service Executive

 Key Responsibilities:

• Serve as the first point of contact for Singapore-based customers via email and WhatsApp
• Process and manage orders from business clients (bulk orders, scheduled deliveries)
• Ensure order accuracy, pricing consistency, and proper documentation
• Handle product inquiries, lead time, pricing, and order-related enquiries
• Handle post-delivery issues such as goods exchange/return requests
• Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request
• Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes
• Process various backend documents to ensure order, picking and delivery accuracy
• Prepare customer quotations based on approved pricing and input from sales/commercial team
• Any other ad-hoc duties as assigned

Requirements

• Minimum 2-4 years of experience in a B2B customer service role, preferably in the Food Service / FMCG sector.
• Experience with Excel is required
• Experience with SAP is a plus

Work Arrangements

• Working Hours: Mon- Sat (half day), 5.5-day work week, 8am to 6pm
• Working Location: Tuas/One North