Customer Service Executive

Job Title: Customer Service Executive (JT-1046)
Location: Jurong East
Working Hours: Mon to Fri, 8.30am to 5.30pm
Basic Salary: up to $3500

Job Description:
. Process and confirm customer orders, manage sample approvals, update delivery schedules, and monitor orders to handle delays or issues.
. Handle customer enquiries, complaints, delivery issues, order changes, and stock updates while maintaining good customer relationships.
. Prepare and maintain DOs, invoices, and shipping documents where required, and update orders, delivery status, and customer records in SAP accurately and according to company procedures.
. Coordinate with Sales, Purchasing, Logistics, Finance, Warehouse, suppliers, freight forwarders, and 3PLs to ensure smooth order execution, shipment, and delivery.
. Support audits, reports, and management requests related to customer orders and service performance.