Customer Service Executive (Supply Chain)

Job responsibilities

• Manage planning and forecasting activities

• Plan, manage, and coordinate all activities related to the procurement of necessary materials/stock with suppliers and sales team

• Process and manage Purchase Orders to manufacturers/suppliers, follow-up on shipments schedules, production schedules, shipments clearance and inventories control

• Serve as point of contact for customers in all purchase orders and deliveries/shipments concerns

• Process and manage customers orders with timely deliveries and shipments arrangement in the most optimum manner

• Perform logistics arrangements for deliveries (import/export/local) and work with transporters/forwarders/warehouses to resolve shipment/delivery issues

• Review and prepare all shipping documents

• Perform Goods Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract, and other documentations and liaise with forwarders on custom documents

• Liaise with customers on deliveries/shipments dates and any special requirements pertaining to customers orders fulfilment

• Maintain high accuracy of SAP system information and ensure all procedures are followed correctly with accurate and proper filing to fulfill audit requirements

• Handle L/C checking and amendments to customers and LC issuance to suppliers, L/C negotiation with bankers including LC confirmation

• Any other tasks assigned from time to time

Core Competencies

• Ability to successfully manage multiple priorities and handle challenging work demands and tight schedules

• Ability to make timely decisions in a high-pressure environment

• Meticulous and keen eye for details with pro-activeness and good follow-up skills

• Good verbal and written communication skills and detail-oriented