Customer Service Executive Airfreight (Cross Trade + Air Import)

CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.

YOUR ROLE

The incumbent will be part of a larger team within the Air and Ocean department in providing seamless and customer-focused solutions to support the achievement of business objectives.

WHAT YOU WILL BE DOING

Co-ordinate with overseas entities

Knowledge of shipping terms & documents (Air & Sea, preferable)

Respond to all customer enquiries promptly (calls and emails)

Prioritise responsibilities / urgency of shipments

Exercise flexibility in shipment handling and detailed handling of shipments

Process Jobfile closing on a monthly basis

Investigate root-cause of incidents and service failure

Check on AWB/BL and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue

Check the validity on both buying and selling rates and ensure all shipment is profitable

Obtain confirmation black & white support from Sales should it be a Commercial decision to load shipment with a negative figure.

Check and confirm the draft debit notes from counterparts/supplier.

Provide flight / vessel details, monitor shipments and feedback to customer on freight status timely.

Ensure rates quoted to customers are applied correctly

Good understanding of customers SOP and shipment handling requirement by ensuring compliance prior to shipping from origin or delivery to consignee, with customer satisfaction.

Obtain charges approval from customer / overseas agent before shipment delivery

Provide flight details and feedback to customer on freight status timely

Ensure import custom formalities are executed and follow up with custom agent if not ready within the agreed KPI

To ensure import permit utilised or cancelled before expired and job file closures within KPI

To review the inventory list sent from warehouse team for the unattended cargoes and action accordingly

Perform recovery to shipment arrived to Bollore warehouse with discrepancy without survey performed at terminal

Take on all other ad-hoc tasks delegated by Supervisor/Manager

WHAT ARE WE LOOKING FOR

Minimum GCE O levels

1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous.

Knowledge of shipping terms & documents (Air & Sea, preferable)

Able to work over-time when required

Self-discipline, initiative, responsible, independent

Team player with good interpersonal & communication skills

Customer service oriented

Interpersonal & Communication Skills

Good written and spoken English

Possess excellent communication and interpersonal skills

WHAT DO WE HAVE TO OFFER

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.