- Handle customer and agent enquiries, complaints, and follow-ups.
- Negotiate with carriers and manage bookings.
- Monitor sailing schedules and track cargo status.
- Coordinate trucking and cargo stuffing operations.
- Prepare shipping documents for export and import, including FCL, LCL, cross-trade, and air freight.
- Assist with bill of lading (BL), certificates of origin (COO), cargo insurance, PM4, SI, MSDS, and other cargo-related documentation.
- Coordinate and track shipments with carriers and clients.
- Facilitate customs clearance and obtain permits when required.
- Issue pre-alert shipping documents and invoices to customers.
- Liaise with the accounts department for carrier payments.
- Verify vendor invoices against job numbers for accurate processing.
- Report and escalate cargo-related issues.
- Support sales and operational activities as needed.
- Assist in job closure and billing processes when required.
- Perform general administrative and ad-hoc duties as assigned by the supervisor.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd
EA License No. 20C0270
