Customer Service Executive (1 year contract)

Key Responsibilities

• Act as the main point of contact for marine customers, managing inquiries, orders, and delivery schedules for marine lubricants and related products.
• Process sales orders and coordinate with logistics and supply chain teams to ensure timely and accurate deliveries worldwide.
• Maintain customer accounts, contracts, and documentation, and proactively update customers on order status and shipment details.
• Support the sales team with quotations, tenders, pricing agreements, and CRM updates.
• Coordinate with technical teams to address product inquiries, manage samples, and support lubrication surveys and documentation.
• Assist in sales reporting, market intelligence gathering, and tracking competitor activity.
• Ensure compliance with company policies, industry regulations, and documentation standards.

Qualifications & Skills

• Diploma or Bachelor's degree in Business, Maritime Studies, Logistics, Engineering, or related fields.
• 2-3 years experience in customer service, sales support, or operations, preferably in marine, shipping, lubricants, or oil & gas industries.
• Familiarity with marine lubricants or vessel supply operations is an advantage.
• Strong communication, organization, and multitasking skills in a fast-paced environment.
• Proficient in Microsoft Office and experienced with CRM and ERP systems.
• Customer-focused, proactive, and able to work independently and cross-functionally.