Customer Service (E-commerce Beauty Skincare Wellness)

Job description

Your Responsibilities:

- Customer Engagement & Support: Provide prompt and professional assistance to customers through various channels, including phone, live chat (Shopee, Lazada, TikTok), and social media platforms (Facebook, Instagram, Telegram etc.), ensuring exceptional service at all times.

- Order Management & Tracking: Handle order processing, shipping updates, and return requests efficiently while coordinating with relevant teams to ensure smooth and accurate order fulfillment.

- Product Knowledge & Guidance: Develop an in-depth understanding of the company's beauty and wellness products to provide accurate information and personalized recommendations to customers.

- Customer Interaction Records: Maintain detailed and accurate records of customer interactions, complaints, and resolutions in the system, ensuring transparency and consistent follow-up.

- Collaborative Support: Work closely with internal departments, including Sales, Marketing, and Logistics, to address customer concerns, coordinate promotional activities

- Marketing & Engagement Initiatives: Assist with fan marketing campaigns, announce events, and provide exceptional after-sales service to enhance customer satisfaction and loyalty.

What We're Looking for:

Experience: 1-2 years in customer service, preferably in beauty, wellness, or e-commerce.

Fresh graduates are welcome to apply.

Technical Skills: Familiarity with CRM systems, Microsoft Office, and e-commerce platforms is a plus.

Problem-Solving & Attention to Detail: Ability to handle customer inquiries efficiently and resolve issues effectively.

Adaptability & Multitasking: Comfortable in a fast-paced environment, capable of managing multiple tasks while maintaining professionalism and customer focus.

Availability: Willing to work on weekends and rotating shifts. (Eg: 1 weekend 4 weekdays)

What We Offer:

Attractive Remuneration: Competitive salary and performance-based incentives, staff welfare benefits, birthday celebration for staff and more.

Career Progression: Opportunities for personal and professional growth in fast-growing company.

Comprehensive Training: We invest in your development and career growth.

There is potential to rise up and be promoted to lead a department.