Location: Singapore, Changi North Rise
Working Hours: 5 day work week (Monday to Friday)
Benefits:
- Lunch provided
- 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
- Medical Benefits
- Leave benefits according to MOM guidelines
Job Summary:
We are looking for a friendly, proactive, and customer-focused individual to join our team as a Receptionist cum Customer Support. This role plays a key part in ensuring smooth communication between customers and internal teams, while also supporting general administrative functions.
Responsibilities:
- Welcome and attend to walk-in visitors professionally, maintaining a tidy and welcoming reception area
- Answer and manage incoming phone calls promptly and courteously
- Direct calls to the appropriate personnel or take messages when necessary
- Handle customer inquiries and complaints with professionalism, escalating when required
- Assign leads from both online and offline channels to relevant team members
- Monitor and manage the company's general email inbox, ensuring timely forwarding to appropriate staff
- Process simple customer orders accurately and efficiently
- Perform general administrative duties such as filing, data entry, and document handling
Requirements:
- Good communication and interpersonal skills
- Ability to multitask and stay organized
- Proficient in basic computer applications (Microsoft Word, Excel, and email)
- Ability to work independently
- Prior experience in customer service, receptionist, or front desk roles is an advantage
