Customer Service

RESPONSIBILITIES

1. Provides customer support, responding to customer requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.

2. Responsible for creating, processing, and managing customer orders in the system.

3. Do following up customer orders from start to the end.

4. Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers concerns are understood and resolution is clearly explained.

5. Solve customer problems and help resolve issues.

6. Preparing bills and invoices.

7. Ensure accurate and timely data entry into the inhouse system.

8. Excellent multitasking skills within their work space as well as computer software programs.

9. Cooperative and helps to promote teamwork.

JOB REQUIREMENTS

1. Computer literacy

2. Good interpersonal skill

3. Knowledge of Korean language is a plus

4. Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain

Working hours

. Monday - Friday: 8.30am - 5.30pm

Working Location

. 20 Penhas Road (Lavender Office)

Reporting Manager

. General Manager - Allied Food