Customer Service cum Admin

Job description:

Customer Service:

• Handle inbound and outbound calls, emails, and inquiries from customers promptly and professionally
• Assist customers with order placements, delivery schedules, and product/service information
• Address and resolve customer complaints or issues in a timely and effective manner
• Maintain good relationships with clients and follow up on customer feedback

Administrative Support:

• Perform general office duties including filing, data entry, document preparation, and photocopying
• Maintain and update customer records and databases accurately
• Assist in preparing reports, quotations, invoices, and delivery orders
• Coordinate with internal departments (sales, logistics, accounts) to ensure smooth operations
• Perform ad-hoc duties assigned by Manager