Customer Service Coordinator

Responsibilities:

• Attend to customers needs and inquiries promptly and professionally.
• Collect and analyze details to prepare product/service report summaries.
• Compile reports on overall customer satisfaction.
• Handle site permit applications, including Risk Assessment, Method Statements, and Permit-to-Work submissions.
• Manage customer complaints, provide appropriate solutions and alternatives within company guidelines, and follow up to ensure resolution.
• Assist with scheduling and placement of work orders.
• Be present onsite to coordinate and assist colleagues before and during repair works.

Requirements:

• Minimum Diploma in any discipline.
• Good oral and written communication skills.
• Proficient in MS Office (Word, Excel, PowerPoint) is an advantage.
• Strong organizational and multitasking abilities.
• A team player who is willing to learn and adapt.
• Singaporeans and PRs are encouraged to apply.