Customer Service Associate (Service Centre)

• Contract Duration: 12 Months

Job Purpose

You will assist to resolve policyholders and Financial Representatives issues relating to insurance policy.

The Job

• Manage walk-in policyholders and Financial Representatives queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time
• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners
• Provide excellent customer service experience
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks
• Highlight any potential concerns/risks and proactively shares best risk management practices
• Other incidental ad hoc duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre
• May be rotated amongst the different Service Centres

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

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PERSOLKELLY Singapore Pte Ltd . RCB No. 200007268E . EA License No. 01C4394. Reg. R22111375 Chua Jie Lin