Customer Service Associate

The Associate - Customer Service provides support in basic device checks, troubleshooting, sales, and after-sales at designated service point in Singapore, aiming to deliver effective and efficient customer support and achieve high end-user satisfaction.

This role based at Grace Healthcare Pharmacy 520829

Working Schedule: 3 weekdays and Sat and Sun from 9:00AM - 5:45PM

1. Product Support
Conduct basic device and performance checks on customers units at designated Service stations. Ensure all products are handled in line with documented procedures and standard operating guidelines.
Provide first-level troubleshooting to customers at the service point, minimizing any disruption to their product use.
Maintain strong knowledge of the company's products to confidently assist customers with device or app usage.
Meet service standards and performance targets, and regularly share feedback with the team to enhance customer satisfaction.

2. Enquiry Handling and Customer Satisfaction
Attend to customer enquiries at the service point in a professional and timely manner.
Support the team in meeting service level agreements (SLAs) and ensuring high service quality.

3. Sales promotion
Help execute sales and promotional programs that support the company's overall sales goals.

Requirements:
Minimum 2 years of experience in Customer Service, or related field
Good English communication skills (written and spoken)
Some hands-on technical knowledge or experience will be advantageous