Customer Service Associate (MNX)

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在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性,体验我们有益的文化,并与才华横溢的团队合作,帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天,我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力,那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。

职务描述:

Job Responsibilities

Customer Service

• Keep the pulse of customer satisfaction
• Respond to customer's inquiries in a timely manner. Take the lead as a first PIC for customers
• Work with internal/external customers to create an exceptional customer service experience
• Manage account/customer expectations
• Work with internal and external customers for Corrective and Preventative Actions
• Help craft and create KPI customer specific reporting and scorecards
• Build and maintain rapport with customers to fulfill their requirements
  
  

Operations/Distribution

• Process Stock In/Out in SAP
• Work with LFS internal customers on process improvements
• Help craft account SOPs and Work Instructions
• Assist in distribution and operations as needed
  
  

Administration

• CAPA Reporting
• KPI management
• Assist with Quotation, RFQ and RFI
• Sales support
• Undertake other duties as requested
  
  

Job Requirements

• Possess at least GCE N/O Levels or a Diploma in any discipline.
• Minimum 2 years of experience in Air and Sea Freight Operations, with a strong focus on customer service and stakeholder management.
• Excellent command of written and spoken English, with strong communication and interpersonal skills.
• Self-motivated, proactive, and able to take ownership of tasks and responsibilities.
• Strong problem-solving skills with the ability to work effectively in a fast-paced environment.
• Demonstrated ability to multitask, prioritize competing demands, and meet deadlines.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Prior supervisory or people management experience will be an added advantage.
  
  

员工类型:

永久

UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。